Mom has this blistering rash wrapping around her side. She says the burning pain is unbearable. ER wait is 8 hours! What can we do?

If the wait at the ER is too long or if you’re unable to get an appointment with your primary care provider, consider reaching out to an urgent care clinic, which may have shorter wait times. Many clinics now offer telehealth services, allowing you to consult with a healthcare professional from home.

Some insurance plans provide access to on-call doctors who can offer guidance and potentially prescribe antiviral medications. Check your insurance card or online account for a nurse hotline or telehealth options available to you.

Antiviral medications, such as acyclovir, valacyclovir, or famciclovir, are most effective when started within 72 hours of the rash appearing. These medications can help reduce the severity and duration of the shingles outbreak, as well as decrease the risk of complications like postherpetic neuralgia.

Even if the 72-hour window has passed, starting antiviral treatment can still provide benefits, especially for those with weakened immune systems or severe symptoms. It’s important to discuss this with a healthcare provider as soon as possible to determine the best course of action.