Airlines are not allowed to count this as extra baggage or charge additional fees.
Refrigerated Storage for Temperature-Sensitive Medication
Cabin crews can store medications requiring cold temperatures in onboard temperature-controlled compartments when requested.
This applies to insulin, hormone treatments, certain eye medications, and other heat-sensitive prescriptions.
Always inform the crew before takeoff.
Free Accessible Seating When Needed
If you require an aisle seat, extra legroom, proximity to restrooms, or front-row seating for health or mobility reasons, airlines must provide available accessible seats without additional cost.
No medical certificate is required. A simple request under accessibility services is enough.
Health Devices Must Stay With You
Walking sticks, orthopedic cushions, portable oxygen, CPAP devices, and similar health equipment must remain in the cabin with you. Airlines cannot force these items into checked baggage, even if overhead space is limited.
Confirm Assistance at the Gate
Even if assistance was requested during booking, confirm again at the boarding gate. This activates internal staff protocols that ensure support throughout boarding and arrival.