My washer won’t drain and water is pooling on the floor — what can I try before calling a technician?

If you live in an area with cold winters, a frozen drain hose might be the culprit. Check if the hose feels unusually stiff or cold. To thaw it, you can use a space heater or hairdryer on a low setting. Make sure to keep the hose warm and insulated in the future to prevent refreezing. If your washer is in an unheated area, consider relocating it or adding insulation around the hose.

Many front-load washers have a pump filter trap that can become clogged with lint, coins, and other debris. To access it, locate the trap door at the bottom of the washer front panel. Place a towel or shallow pan underneath to catch any water. Unscrew the trap and remove any debris inside. Cleaning this regularly can prevent drainage issues and improve washer efficiency.